Bookings

All appointment bookings are done through our website. Here, you can choose your preferred conversation method as well as a time that suits you. For those wanting to talk either through instant messaging or via video chat, you will need access to Zoom or Google Teams.

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When making your bookings, you can purchase an individual appointment or pay for all the appointments in your 6-week contract with one of our booking packages. Session duration and fees are listed below.

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Payment for an individual session will be taken at the beginning of each session and may be made by cash, EFTPOS, direct debit, or credit card. An invoice will be emailed to you once payment is received. Payment for our session packs should be paid at the start of your 4-week block.

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Cancellation Fees

Late cancellation fees are payable as follows: 0-24 hours’ notice – full session fee required. 24-48 hours’ notice – 50% of session fee is required, other 50% will go towards next appointment. Those who have purchased packs and cancel a session in 0-24 hours will lose that session. Cancellations greater than 24 hours for clients with packs will be offered a rescheduled appointment.